2. Customer account
- How to set up a customer account?
When ordering online, you will have the chance to set up your personal customer account. The account will make future purchases easier since all of your relevant data will already be available.
Please be assured that your personal data is protected and all statutory requirements are adhered to.
- Who can order at Enthousiaste?
Anyone over the age of 18
- Can I change my order?
Once you have completed the online order and you wish to change anything (e.g. cancel or change of delivery address etc.) please mail us within 48 hours of orderin on firstname.lastname@example.org.
Please note that later alterations can not be considered.
- Which methods of payment can be used?
We are accepting Visa, Mastercard, American Express, Bank transfer as well as Paypal.
For clients visiting our showroom in Berlin we also accept cash payments.
5. What is a bag report?
Our Enthousiaste bag report includes a detailed description of the bag, thorough documentation of the condition of the bag, some market data relation to re-sale values of such bags, as well as proof of authenticity (including either a copy of the original purchase invoice or a certificate by a world famous specialist assessor for Hermès products).
6. What is a full set?
Full set means that the bag comes with full set of all original accessories and packaging (incl. box, dustbag, lock, keys, raincover…)
7. Are our products authentic?
All the bags we are selling are 100% authentic. We can guarantee the authenticity since we have either the original invoice or we get a certificate from a world famous specialist assessor for Hermès products.
8. Does Enthousiaste also buy bags?
We are always open for offers. When you want to sell your beautiful bag please contact us on email@example.com
Should your bag fit well with our existing range we would love to inspect the bag in our showroom and give you our best offer.
9. Request a bag
Your favorite bag is sold out? Please feel free to contact us on firstname.lastname@example.org and we will try our best to source it again for you.
-To which countries does Enthousiaste deliver?
Currently we deliver to all EEC countries, UK, Switzerland, Monaco, Luxembourg and Sweden, Liechtenstein, Andorra.
Please contact us if you have an inquiry for another country. We will then check wether and under what conditions a delivery to your desired country is possible.
- Which delivery companies do you use?
In order to ensure safe delivery and insurance in all transported goods we work with FedEx as well as Ferrari logistics.
- How long until my order is delivered?
We aim to deliver within 1-2 weeks.
- Can I pick up my bag at your showroom?
Most of the bags are available online ( except for the exotic leathers) however we are always happy to welcome you at our showroom.
You can also send us a mail to email@example.com and reserve your favorite bag for 24 hours and book an appointment.
- Who pays for the cost of transport and insurance?
We are paying for the shipping and insurance cost.
- What happens if I don´t get my parcel?
Should the parcel get lost, we would want you to inform us asap.
We will deal with the insurance claim and try to find a replacement bag. In case we are unable to find the bag you like, we will reimburse your payment.
11. How to treat the bag in case of a return?
We would ask you to handle the bags very carefully when you receive and unpack them.
Don´t remove any of the plastic protection on the hardware or any of the tags and please insure that the bag suffers absolutely no damage and is not used.
In the unlikely event that you are not happy with the bag you chose and would like to return it, please note that the bag needs to be returned in the condition it was sent.
Should the bag suffer any damage, loss of plastic protection or tags or any other flaws, we will need to charge you for the loss in value.
Should you wish to return the bag we are asking you to inform us of the intended return no later than 2 weeks after receipt.
Later deliveries will not be accepted.
Please remember that a full reimbursement will only be guaranteed if the bag is returned in its original condition.
Please do not use your own shipping label or transport company.
Just send us a mail to: firstname.lastname@example.org and inform us about your wish to return and we will supply you with our shipping label and organize the pick up. This is to protect you and insure that the return shipment is insured.
Upon receipt and inspection of the bag we will return the money no later than 15 days.
We are happy to offer you our bags online but keep in mind that our showroom is an unique place where you can enjoy private shopping with a great selection in a beautiful atmosphere.
The personal safety of our clients is very important to us.
We therefore ask you to book an appointment at our showroom in advance and bring your Id along.
Appointments are available online „book an appointment“.
Every client should get sufficient time in order to get the full „enthousiaste“ experience.